US Healthcare provider: automate customer service with OpenAI
Challenge
How to automate a customer service team needing 400+ agents using AI to increase customer satisfaction while reducing agent headcount.
Value delivered
Implemented an intelligent chatbot that reduced by 80% the agent handle time, while providing immediate attention to customers, with no queue delays.
Technical solution
Developed a chatbot based on Microsoft Copilot Studio, which seamlessly integrates with the existing ticketing service (Zendesk) and other existing databases, to provide enough context to OpenAI so that issues could be automatically solved.
Customer service with ChatGPT for Textile Industry
Challenge
Optimize the efficacy and cost-efficiency of the customer service team in scenarios that necessitate an in-depth comprehension of internal products and services.
Value delivered
The introduction of a ChatGPT bot is proposed to address a substantial 80% of customer service inquiries. This approach would facilitate the customer service team's focus on the remaining, more complex 20% of inquiries, consequently maximizing the value delivery in these higher-level interactions.
Technical solution
The ChatGPT bot underwent extensive training on internal documentation pertaining to products and services via Azure OpenAI. This process ensured not only a high level of expertise in the bot's responses but also the preservation of data confidentiality.
AI-Powered Chatbot for Simplifying Health Insurance Coverage Questions
Challenge
Navigating the complexities of health insurance coverage has been a significant challenge for patients, often leading to confusion and dissatisfaction.
Value delivered
We introduced an AI-powered chatbot that provides patients with clear, accessible explanations of their health insurance coverage 24/7. This innovation significantly enhances client satisfaction by demystifying insurance benefits and policies, ensuring that patients can easily obtain the information they need when they need it.
Technical solution
Our chatbot, developed with ChatGPT technology and integrated with Azure OpenAI, received comprehensive training on our internal documentation covering all products and services. This meticulous training process equipped the chatbot with a deep understanding of complex insurance topics, enabling it to offer precise and confidential responses. The result is a highly knowledgeable assistant that upholds the utmost standards of data confidentiality while delivering expert advice to patients.
